The Technoswitch Technical Department prides itself on being one of the best in the industry when providing technical support and advice to our customers. In-depth product knowledge and continued development of our staff ensure that we meet – and often exceed – our customers’ expectations.
Our offering includes telephonic, online and onsite support in response to our customers’ support requests. On-site support can be discussed with your relevant account manager, but we will gladly assist where one of our customers is facing a challenge and needs support.
We also offer an in-house repair and testing facility where customers can bring in their equipment for testing or repairs. A nominal fee will be charged for all testing, but repairs will be quoted on a case-by-case basis through your individual account manager.
Our R&D Team is continuously developing and improving our current product range. Customers therefore are able to engage with us regarding their individual requirements and we are able to provide either a standard, or tailor made solution instead of simply offering a product off the shelf.
In addition to providing technical support and advice to our customers, our Technical Manager is currently developing our internal processes and procedures, ensuring that we capture our customers’ calls, requests and that we are able to pro-actively provide clients with information and best practices regarding our product offering.
Then, last but certainly not least, we also have a separate technical team that is responsible for internal repairs, final product quality control and testing, as well as fabrication of special projects. In keeping with our philosophy of continued development we are in process of developing this team to provide technical support to our customers.
Feel free to email us on [email protected], or call our Technical Department on +27 (0)11 794 9144.