The Technoswitch Technical Department prides itself on being one of the best in the industry when providing technical support and advice to our customers. In-depth product knowledge and continued development of our staff ensure that we meet – and often exceed – our customers’ expectations.
Our offering includes telephonic, online, and on-site support in response to our customers’ support requests. On-site support can be discussed with your relevant account manager, but we will gladly assist when one of our customers faces a challenge and needs support.
We also offer an in-house repair and testing facility where customers can bring their equipment for testing or repairs. A nominal fee will be charged for all testing, but repairs will be quoted on a case-by-case basis through your individual account manager.
Our R&D Team is continuously developing and improving our current product range. Therefore, customers can engage with us regarding their specific requirements, and we will assist with a tailor-made solution.
In addition to providing technical support and advice to our customers, we are continuously reviewing our internal processes and procedures to ensure we effectively capture customer support requests to proactively assist with information and best practices regarding our product offering.
Then, last but certainly not least, we also have a separate technical team responsible for internal repairs, final product quality control and testing, and development of special projects. In keeping with our philosophy of continuous improvement, we are in the process of developing this team to provide technical support to our customers.
Feel free to email us at [email protected], or call our Technical Department on +27 (0)11 794 9144.