Training & Development Specialist – Johannesburg

Permanent
Johannesburg

As the Training and Development Specialist you will be accountable for providing training, technical support and assistance to our customers and staff.

DUTIES & RESPONSIBILITIES

Primary

  • Manage online training platform and content.
  • Manage training rooms and equipment.
  • Ensure the training content meets SAQCC & QCTO curriculums where applicable.
  • Develop training courses on Technoswitch OVP and OEM products.
  • Provide classroom training to customers and staff.
  • Telephonic support & update CRM system accordingly.
  • Liaise with customers on applications and designs.
  • Liaising with suppliers to support OVP products.
  • Assist RMA Department on faultfinding and testing.
  • Technical report writing.
  • Ensure necessary health and safety procedures are followed during duties.

Secondary

  • Provide product demonstration and presentations.
  • Assist Production Department with test procedures.
  • Assist R&D Department with product functional testing and development of products.
  • Assist Marketing Department with technical data for documentation.

General

  • Ensure all company policies and relevant technical operation procedures are followed.
  • Assist with tasks related to the company operations that might fall outside the above mentioned responsibilities.

KEY PERFORMANCE INDICATORS (KPIs)

  • Accuracy of training presentations and content thereof.
  • Accuracy of technical support provided.
  • Accuracy of design and application advice provided.
  • Accuracy of RMA testing and completion.
  • Accuracy of technical report writing.
  • Urgency and professionalism in which tasks are completed.
  • Planning and execution of tasks.
  • Adherence to the relevant company procedures and policies.

REPORTING

  • This position reports to the General Manager.

LOCATION

  • This position is based at our Johannesburg Head Office.

JOHANNESBURG OFFICE – Physical Address

Cussonia Park, 3 Ridge Road, Laser Park, Johannesburg, 2170

Apply Online

Kindly note that only applicants who meet the minimum requirements will be considered, and that Technoswitch reserves the right to not fill a position.

A valid email address is required.
A valid phone number is required.