The Pre-Sales Support Consultant’s role is to support the Export sales team in ensuring that the Technoswitch solutions offered to the export client base meet the specified functional criteria and that the quotations submitted by the Export sales team are accurate.
DUTIES & RESPONSIBILITIES
- Assist export client base with fire detection/suppression designs and give advice on solutions.
- Assist export sales team with fire detection/suppression designs and give advice on solutions.
- Correspond regularly with existing and new international consultants via email and telephone.
- In conjunction with the sales team, maintain an accurate database of these consultants.
- Represent the company in local exhibitions and/or seminars.
- Provide first level product support to export clients.
- Attend site visits with clients to assist with system design.
- Provide product demonstrations to clients on an ad-hoc basis.
- Assist with on-site commissioning of systems, should this be required.
- Create training schedules and organise venues for external training in consultation with the Export Sales Manager.
Training & Technical
- Assist the Technical Manager on request.
- Update CRM with all technical assistance requests.
- Provide training to export clients, based on Technoswitch products.
KEY PERFORMANCE INDICATORS (KPIs)
- Consultant database activity.
- CRM logging.
- Number and accuracy of BOQs and designs generated.
- Number of external training sessions given.
Essential Skills & Experience
- At least three years relevant pre-sales experience.
- A proven track record of doing system designs and generating accurate BOQs.
- Proven ability in providing technical demonstrations and presentations to customers.
- Experience of travelling into sub-Saharan Africa.
- Excellent written and verbal communication skills.
- Well-versed in preparing professional proposal documentation.
- Fully computer literate.
Advantageous Skills & Experience
- Industry-specific knowledge of fire detection.
- SAQCC registered at Designer or Commissioner level.
- This position reports to the Export Sales Manager and to the Technical Manager on all technical support related issues.
- This position is based at our Johannesburg Head Office.
JOHANNESBURG OFFICE – Physical Address
Cussonia Park, 3 Ridge Road, Laser Park, Johannesburg, 2170