PRE-SALES & TECHNICAL SUPPORT ENGINEER – DURBAN

Permanent
Durban

SUMMARY

The Pre-Sales & Technical Support Engineer’s role is to provide support to clients in terms of system design, commissioning, as well as any further technical issues arising on-site with the application of the products supplied.

DUTIES & RESPONSIBILITIES

Sales Enablement

  • Design and application assistance to the sales team.
  • Design and propose system solutions to satisfy customer requirements within the product’s capabilities.
  • Identify and mitigate all technical risks associated with the client’s implementations to ensure customer satisfaction.
  • Provide meaningful and impactful product demonstrations.
  • Achieve trusted technical advisor status with customers.

Technical Support

  • Telephonic assistance with product applications.
  • First- and second-level technical support – either telephonically or on-site, if required.
  • Assistance with system commissioning, if required.
  • Ensure all support requests/product failures are logged as per company procedures.
  • Technical report writing.

Product Training

  • Conduct product training with customers and staff.
  • Conduct product demonstrations and presentations in coordination with the sales team.

REQUIREMENTS

Essential Skills & Experience

  • Previous experience in a solutions architect or pre-sales environment.
  • Well-versed in preparing professional proposal documentation.
  • Technical demonstrations and presentations to customers.
  • Fully computer literate.
  • Ability to fault-find on-site under pressure situations.

Advantageous Skills & Experience

  • Industry-specific knowledge of fire detection.
  • SAQCC Designer and Commissioner certification.
  • Project management experience.
  • CAD exposure.

QUALIFICATIONS

  • B-Tech Electronics or similar.

LOCATION

  • This position is based at our Durban branch.

DURBAN OFFICE – Physical Address

Suite 2, Colchester Building
Essex Gardens Office Park
1 Nelson Road, Westville, 3629

Apply Online

Kindly note that only applicants who meet the minimum requirements will be considered, and that Technoswitch reserves the right to not fill a position.

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